The Company in its sole discretion may authorise returns for the following reasons:-

a) Goods sent in error must be reported so that the Company receives telephoned notice thereof within 3 working days of the Customers receipt of the goods, or written notice within 7 days thereof. Such notice must include details of each item and quantity alleged to have been received in error, quoting the delivery note reference and date.

b) Faulty goods (Other than damaged in transit) must be reported to the Company in the time period specified in a) above. Such notice must give details of the suspected fault in each defective item of goods, quoting the delivery note reference and date.

c) Goods received damaged in transit must be reported to the Company in the time period specified in a) above. Such notice must give the delivery note reference and date, and list the defective items of goods. Failure to notify the Company within the required periods from receipt of such goods, may nullify the carrier's liability to the Company. Later notification will imply the damage to have been the liability of the customer.

In any respect, before any items are returned to us, a returns authorisation number must be obtained from us first, otherwise no credit will be given.
This may be via email or telephone, but please give full details as requested above within 3 working days of receiving the item(s).